|
Strata
CIX670 - Overview
Unify. Simplify. Communicate.
One world. One company. One goal of communicating better. And one
telephone system that brings it all together. The Strata CIX670 unifies,
coordinates, and streamlines all your communications with stunning agility
and proficiency.
Modular in architecture.
Scalable in design. Networkable with other systems. The Strata CIX670 gives
you incredible capabilities today — and the ability to build out your system
as you grow.
-
Expand up
to 560 telephones — and even more by networking multiple systems.
-
Share
vital information and functionality between your main office, branch
offices, and remote locations.
-
Take
advantage of remote user telephone connectivity that lets you use your
newfound communication features anywhere you work with exceptional
cost-efficiency.
-
Take
telephone functionality wherever you leave your desk with a full line of
integrated cordless and wireless telephones.
-
Promote
effective communication with easy to use but sophisticated Stratagy
voice processing capabilities that include Auto Attendant, Voice Mail,
Unified Messaging, Automated Speech Recognition Recognition (ASR),
Text-to-Speech (TTS), and Interactive Voice Response (IVR) capabilities.
-
Answer
incoming customer calls with utmost efficiency with ACD/MIS call center
features.
-
What a
concept. What a solution!
 Configure
flexibly and manage growth.
Strata CIX670 provides the
configuration flexibility you want to build the communications system you
need now, and expand as your needs grow.
-
Supports a
complete line of Toshiba digital and IP telephones, analog telephones,
as well as analog and digital Public Switched Telephone Network (PSTN)
interfaces, and Strata-Net multi-system networking interfaces.
-
You can
configure your communication system to include any combination of these
devices and know that they’ll work together seamlessly.
-
Start
small and grow as you need with the modular architecture of the Strata
CIX that enables you to add capacity and new capabilities.
-
Whether
you’re ready for IP telephony today or sometime down the road, your
options allow you to decide when and where it makes sense for you to
deploy IP telephony or legacy equipment migrated from other systems.
-
That’s a
winning strategy!
 Migrate transparently and confidently.
When migrating to larger systems
in the future, you’ll enjoy an exceptional return on your investment by
being able to reuse key components, such as telephones and trunk and station
interfaces.
-
This is
the case for existing customers when migrating from older and smaller
Strata systems to current Strata CIX systems.
-
It is also
the case for future customers when migrating from smaller Strata CIX
systems to larger ones.
-
It’s part
of Toshiba’s “No customer gets left behind” migration strategy, where
you can switch to IP telephony now or in the future, while protecting
your investment.
Choose versatility and selection.
Your business is unlike any
other — different needs, different processes, and different employees. The
Strata CIX is the telephone system designed to let you build the right
telephone to your specifications.
-
With a
full line of digital and IP telephone models, including 8, 10, and 20
programmable button speakerphones, with small or large LCD, you can
outfit your team with exactly the equipment they need.
-
For answer
positions and high-volume call environments, Toshiba offers a 20-button
add-on module, a 60-button DSS console, and the Strata Attendant
Console.
-
For
mobility applications, you can use wireless telephones, SoftIPT
softphones for laptop PCs and PDAs, and 900 MHz digital cordless phones
for even greater flexibility.
Extend
enterprise telephony anywhere.
Today’s enterprise does not
always end at the company parking lot, or reside in a single building or
office space, but wherever opportunity takes it. More and more employees are
taking care of business and extending corporate or sales capability from
home offices, start-up locations, branch offices — even on-site at customer
locales, and need communications solutions to connect them all seamlessly.
The Strata CIX was engineered to
help you unify, coordinate, and streamline your communications—wherever and
whichever way you work.
-
Provide
one integrated system for all your office locations by networking
multiple Strata CIX systems to work together.
-
Share
capabilities enterprise-wide, from centralized attendant services, a
single voice mail system, and unified call center operations, to
simplified internal extension dialing.
-
Save money
by avoiding costly long-distance charges on calls between various
locations.
-
Turn a
long-distance call into a local call by “hopping off” the network as
needed.
Go
mobile confidently and effortlessly.
Missed calls and missed
opportunities are a thing of the past. From easy access to voice mail and
your company operator to being able to take full advantage of your telephone
system’s key calling features almost anywhere you go.
Take full telephone
functionality with you, whether it’s down the hall or into the conference
room, regardless of the communication device you are using.
-
Toshiba
gives you the power to stay connected using Toshiba wireless IP
telephones and SoftIPT softphone clients that run on your laptops,
tablet PCs, or PDAs via your wireless local area network (WLAN).
-
You can
roam anywhere your WLAN goes and maintain voice and data functionality.
-
It’s an
exceptionally easy, remarkably cost-effective solution that makes the
most of your current resources.
Toshiba cordless digital
telephones further enhance your company’s ability to communicate.
-
Take full
digital desk phone functionality with you, with features such as desk
telephone extension numbers, call forwarding, Caller ID, and multi-line
access, and even switch between your cordless and digital desk
telephones during a call.
-
And thanks
to spread-spectrum and narrow band technologies, Toshiba Cordless
Digital Telephones safeguard your phone’s frequency range and deliver
maximum security.
Streamline Call Center operations.
Your contact center doesn’t have
to be complex to be powerful. The Strata Automatic Call Distribution (ACD)
features make it easy to optimize contact center operations, increase
customer satisfaction, and improve efficiency. You can very effectively
allocate inbound calls among your call-handling agents.
You’ll appreciate its numerous,
invaluable features:
-
Advanced
Call Routing directs calls based on Caller ID, account numbers, private
lists, balanced call count, preferred agent treatment, agent priority,
time-of-day, day-of-week, day-of-year, and user-entered data.
-
Skills-Based Routing sends calls to the right person to handle the call.
-
Priority
Queuing enables you to answer higher priority calls sooner.
-
Multiple
Group Agent Log-in provides important call coverage between groups and
tiered service levels.
-
Agent
Priority Routing gives you the ability to expand your agent pool when
traffic increases.
-
Intelligent Announcements play pre-recorded messages and inform holding
callers of their place in the queue or estimated time before answer, as
well as offering alternative actions like going to voice mail or
invoking a call back reservation.
-
IVR Voice
Assistant gathers and validates caller input, triggers responses, alerts
agents when the queue gets overloaded with calls, and provides many
creative application opportunities.
-
Call
Center reports let you analyze agent performance, call center group
activity, and system status, as well as forecast future call center
staffing requirements by analyzing call volume patterns.
Use
intelligently and easily.
Advanced features and
high-performance capabilities are easily accessed because the Strata CIX was
built for simplicity and ease-of-use.
-
An
intuitive interface matches the way your employees use the telephone.
-
An
easy-to-read display features uncomplicated instructions and voice mail
controls right on the telephone’s LCD screen.
-
Programmable buttons put your most frequently used calling features just
a push-button away.
-
Minimal
training. Maximum productivity.
Profit
quickly and continuously.
You can improve communications
and your bottom line. The Strata CIX works to save cost and increase your
profitability in so many ways.
-
Easily
evaluate incoming and outgoing call patterns to make stronger management
decisions and simplify client billing.
-
Restrict
access to long-distance calls.
-
Connect
seamlessly to high-speed digital services.
-
Take
advantage of Voice over IP technology, eliminating many long-distance
charges.
-
Automatically route your outgoing calls over the least costly trunk line
or long-distance carrier.
-
You won’t
find a more welcome addition to your workplace—or budget report.
Manage
conveniently and reliably.
The Strata CIX is quick to
deploy and easy to maintain using eManager™.
-
Authorized
personnel use the convenient eManager administration program for setup
and system management settings.
-
Perform
system maintenance via modem, direct connection, or the LAN/WAN.
-
Administer, program, and test your system remotely, making the most of
your technical staff.
-
Update
software by downloading the new version and saving the customer database
from the system processor’s SmartMedia card to a PC file.
My Phone
Manager™ personal administration tool gives individual users the ability to
program buttons and other functions on their telephone using their PC’s web
browser. This gives users more control and frees your system administrator. |
