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 Strata CIX200 - Overview
The ultimate, modular, scalable,
networkable IP telephone system for your enterprise.
It’s time to take enterprise-wide communication
to a whole new level with the Strata CIX200 — a purebred
IP telephone system that integrates voice, data
networking, and applications solutions. And one designed
to save you money, boost productivity, improve customer
service, and deliver a superior return on your
investment.
It’s an
advanced system that supports all IP client devices
for all users in all locations, from IP desk
telephones and consoles, to wireless IP handsets and
soft phones for your notebook PCs and PDAs. Each user
can choose the communication device that meets their
specific needs. The
Strata CIX200 was architected to conform to your
workplace — not the other way around — while
enabling you to grow and add other capabilities in
the future.
And the Strata CIX200 is much more than just an IP
system.
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It can
also be TDM-enabled to support digital telephones
and interfaces migrated from other Toshiba systems.
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It’s a
practical approach that both protects and maximizes
investments in existing telecommunications
technology, and provides an easy way to implement
new IP-based communication capabilities.
The Strata CIX delivers on the promise of IP telephony
by providing all the features and benefits of
traditional business communications systems on a
converged IP platform. With new, never-before-seen
IP-based adaptability capabilities, it is the most
efficient, easy-to-use, and customizable
telecommunication system available today.
Customize
existing features and create new ones.
True
customization comes when you can adapt a solution
completely to your needs.
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The
Strata CIX200 is the first telecommunication system
to be truly customizable to the needs of each user,
making changes on-the-fly, in hours and days,
instead of months or years, or waiting for the next
release of software.
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Using
Toshiba’s FeatureFlex™ adaptability tool, the Strata
CIX200, with the integrated Media Application
Server, enables you to tailor your system well
beyond standard system and administrative options
and basic programmable features.
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Modify
existing features—and create new ones. And not just
CIX call processing, but blended features that work
between all system applications and resources. This
includes voice mail, CTI applications, and more.
 Strata Media
Application Server
The Strata
Media Application Server connects to the Strata CIX200
via IP to host a variety of value-added applications
integrated within one platform. Applications include:
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Auto
Attendant and Voice Mail
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Automated
Speech Recognition (ASR)
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Text-to-Speech (TTS)
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Unified
Messaging
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Interactive Voice Response (IVR)
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Automatic
Call Distribution (ACD) and ACD Reporting
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3rd party
CTI applications
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Browser-based system administration
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FeatureFlex adaptability tools
Configure
flexibly and manage growth.
The Strata
CIX200 provides the configuration flexibility you want
to build the communications system you need now, and
expand as your needs grow.
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The
Strata CIX200 supports a complete line of Toshiba IP
telephones, SIP telephones, analog telephones,
digital telephones, as well as analog and digital
Public Switched Telephone Network (PSTN) interfaces,
and Strata-Net IP networking interfaces.
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You can
configure your communication system to include any
combination of these devices and know that they’ll
work together seamlessly.
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Start
small and grow as you need with the modular
architecture of the Strata CIX200 that enables you
to add capacity and new capabilities.
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Whether
you’re ready for IP telephony today or sometime down
the road, your options allow you to decide when and
where it makes sense for you to deploy IP telephony
or legacy equipment migrated from other systems.
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That’s a
winning strategy!
Migrate
transparently and confidently.
When migrating
to larger systems in the future, you’ll enjoy an
exceptional return on your investment by being able to
reuse key components, such as telephones and trunk and
station interfaces.
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This is
the case when migrating from the Strata CIX200 to
larger Strata systems.
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It is
also the case when migrating from older and smaller
Strata systems to the Strata CIX200.
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It’s part
of Toshiba’s “No customer gets left behind”
migration strategy, where you can switch to IP
telephony now or in the future, while protecting
your investment.
Choose
versatility and selection.
Your business
is unlike any other — different needs, different
processes, and different employees. The Strata CIX200 is
the telephone system designed to let you build the right
telephone to your specifications.
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With a
full line of IP telephone models, from wireless IP
telephones, 8, 10, and 20 programmable button
speakerphones, with small or large LCD, you can
outfit your team with exactly the equipment they
need, while networking them all on a single system.
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For
answer positions and high-volume call environments,
Toshiba offers a 20-button add-on module, a
60-button DSS console, and the Strata IP Attendant
Console.
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You can
also use 900 MHz digital cordless phones and digital
desk telephones, analog telephones, and third-party
SIP IP telephones for even greater flexibility.
Extend
enterprise
telephony anywhere.
Today’s
enterprise doesn’t end at the company parking lot. It
does not reside in a single building or office space,
but wherever opportunity takes it. More and more
employees are taking care of business and extending
corporate or sales capability from home offices,
start-up locations, branch offices — even on-site at
customer locales, and need communications solutions to
connect them all seamlessly. The Strata CIX200 was
engineered to help you unify, coordinate, and streamline
your communications—wherever and whichever way you work.
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Provide
one integrated system for all your office locations
by networking multiple Strata CIX200 and/or CIX100
and CIX670 systems to work together.
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Share
capabilities enterprise-wide, from centralized
attendant services, a single voice mail system, and
unified call center operations, to simplified
internal extension dialing.
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Save
money by avoiding costly long-distance charges on
calls between various locations.
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Turn a
long-distance call into a local call by “hopping
off” the network as needed.
 Go mobile
confidently and effortlessly.
Missed calls
and missed opportunities are a thing of the past. From
easy access to voice mail and your company operator to
being able to take full advantage of your telephone
system’s key calling features almost anywhere you
go. Take full telephone functionality with you, whether
it’s down the hall or into the conference room,
regardless of the communication device you are using.
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Toshiba
gives you the power to stay connected using Toshiba
wireless IP telephones and SoftIPT softphone clients
that run on your laptops, tablet PCs, or PDAs via
your wireless local area network (WLAN).
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You can
roam anywhere your WLAN goes and maintain voice and
data functionality.
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It’s an
exceptionally easy, remarkably cost-effective
solution that makes the most of your current
resources.
Toshiba cordless digital telephones further enhance
your company’s ability to communicate.
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Connected
to your legacy telephone wiring, you can take full
digital desk phone functionality with you, with
features such as desk telephone extension numbers,
call forwarding, Caller ID, and multi-line access,
and even switch between your cordless and digital
desk telephones during a call.
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And
thanks to spread-spectrum and narrow band
technologies, Toshiba Cordless Digital Telephones
safeguard your phone’s frequency range and deliver
maximum security.
Streamline Call
Center operations.
Your contact
center doesn’t have to be complex to be powerful. In
fact, the Strata CIX200 Automatic Call Distribution (ACD)
is simplicity at its finest, running as an application
on the Strata Media Application Server. A robust array
of ACD features makes it easy to optimize contact center
operations, increase customer satisfaction, and improve
efficiency. You can very effectively allocate inbound
calls among your call-handling agents.
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You’ll
appreciate its numerous, invaluable features:
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Advanced
Call Routing directs calls based on Caller ID,
account numbers, private lists, balanced call count,
preferred agent treatment, agent priority,
time-of-day, day-of-week, day-of-year, and
user-entered data.
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Skills-Based Routing sends calls to the right person
to handle the call.
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Priority
Queuing enables you to answer higher priority calls
sooner.
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Multiple
Group Agent Log-in provides important call coverage
between groups and tiered service levels.
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Agent
Priority Routing gives you the ability to expand
your agent pool when traffic increases.
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Intelligent Announcements play pre-recorded messages
and inform holding callers of their place in the
queue or estimated time before answer, as well as
offering alternative actions like going to voice
mail or invoking a call back reservation.
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IVR Voice
Assistant gathers and validates caller input,
triggers responses, alerts agents when the queue
gets overloaded with calls, and provides many
creative application opportunities.
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Call
Center reports let you analyze agent performance,
call center group activity, and system status, as
well as forecast future call center staffing
requirements by analyzing call volume patterns.
 Use intelligently
and easily.
Advanced
features and high-performance capabilities are easily
accessed because the Strata CIX200 was built for
simplicity and ease-of-use.
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An
intuitive interface matches the way your employees
use the telephone.
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An
easy-to-read display features uncomplicated
instructions and voice mail controls right on the
telephone’s LCD screen.
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Programmable buttons put your most frequently used
calling features just a push-button away.
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Minimal
training. Maximum productivity.
Profit quickly
and continuously.
You can
improve communications and your bottom line. The Strata
CIX200 works to save cost and increase your
profitability in so many ways.
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Easily
evaluate incoming and outgoing call patterns to make
stronger management decisions and simplify client
billing.
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Restrict
access to long-distance calls.
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Connect
seamlessly to high-speed digital services.
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Take
advantage of Voice over IP technology, eliminating
many long-distance charges.
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Automatically route your outgoing calls over the
least costly trunk line or long-distance carrier.
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You won’t
find a more welcome addition to your workplace—or
budget report.
Manage
conveniently and reliably.
The Strata
CIX200 is quick to deploy and easy to maintain using
eManager™.
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Authorized personnel use the convenient
browser-based eManager™ administration program for
setup and system management settings.
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IP
telephones support both static IP addressing and
Dynamic Host Control Protocol (DHCP) to make
telephone adds, moves, and changes easy. Once
configured through DHCP, these telephones can be
moved to another IP network location and the system
will automatically re-register them.
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Perform
system maintenance via modem, direct connection, or
the LAN/WAN.
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Administer, program, and test your system remotely,
making the most of your technical staff.
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Update
software by downloading the new version and saving
the customer database from the system processor’s
SmartMedia card to a PC file.
The Strata CIX200 also provides good news for
individual users and system administrators.
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My Phone
Manager™ is a browser-based personal administration
tool that gives users the ability to set individual
telephone features for more control and enhanced
efficiency.
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My Phone
Manager™ also frees system administrators up to
focus on mission critical work.
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