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ShoreTel > < System Overview > < IP Phones > < Converged Conferencing > < Contact Center

ShoreTel IP Office Systems by Totlcom of Central California

ShoreTel is the fastest growing IP PBX company worldwide and the industry leader in customer satisfaction. ShoreTel's unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.

The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding IP telephony market with technological advances and sales that are doubling year over year.

ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs. A uniquely distributed architecture extends enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go. A select, worldwide group of channel partners provide top-notch service and support.

A Letter from ShoreTel CEO, John Combs

Customers, Partners, and Prospects:

It's no secret to anyone that we are obsessed with customer satisfaction. We are also big fans of metrics - of taking measurements - to ensure we are delivering the best product in the industry. We place equal emphasis on our customer satisfaction metrics as we do our revenue and profit. Our passion is to work with our partners to ensure that our customers are not only satisfied - but they are delighted with our products and services.

We also make sure that our employees and partners are compensated for delivering superior customer satisfaction. Customer satisfaction results feed into product management activities, and shape how the ShoreTel product is delivered. Customer satisfaction is not a buzzword at ShoreTel - it's the very essence that directs how we conduct business.

I have been thrilled to see how our customer satisfaction performance has been embraced by the industry, research reports, and other independent analysis. ShoreTel has clearly earned the position of Number One in customer satisfaction - just ask an existing ShoreTel customer, they will tell you!

Sincerely,

John W. Combs; CEO and President

 

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Last modified: November 02, 2007