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Careers @ TOTLCOM
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 TOTAL
CUSTOMER SERVICE
Telephone Service, Repair and Installation ~ Serving All
of Central California
When it comes to
service and support for your new telecommunications
solution, selecting the right post-warranty service plan is
key. Ask your local representative about the options
available for your post-sale service and support.
Some questions you should consider when evaluating the
support and service you receive are:
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Who will
be doing the installation?
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Is it
being subcontracted out?
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How long
will it take?
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Who will
provide the training and how long will it take?
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How many
hours are included in the quoted price?
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What kind
of coverage is provided during warranty?
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What kind
of coverage is provided in the post-warranty service
plan?
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Can an ongoing service and support plan (i.e. for
the period after the warranty expiration) be
included with your total package?
To ensure that your
business receives the best service value possible, we
suggest you ask the following questions:
On-site
service response
What is the time commitment to have a technician on-site
for Major Alarms?
For Minor Alarms? How are Major Alarms and Minor Alarms
defined?
Out-of-hours support
If you request or need an on-site visit from a
technician that is outside of standard business hours,
what is the time commitment for a response?
Remote administration
Is there a capability to
program the system remotely? How is this billed? What is
the response time? What hours is this service available?
Parts access -- speed
How can you obtain parts? Overnight? Are there extra
charges for this?
Helpline and technical support
Is there helpline support? What is their level of
experience and hours of availability? Is there a limit
to the number of calls you can make? If you go outside
the limit, how much does it cost? If you do not have a
service plan, how much will you be charged per call?
Power surge and lightning protection
In the event of a system and/or application damaged by a
power surge or lightning, do you have appropriate
protection in place? Will your company be reimbursed for
all damages to equipment, up to and including a full
replacement?
System security (toll fraud)
Does the coverage include screening for potential
toll fraud? Does it include active intervention if toll
fraud is occurring? Who will do that? What training has
that person had?
What is the charge for toll fraud intervention service
if you do not have a service plan?
Quality protection - preventive maintenance
Does your coverage include all labor charges
associated with proactively scheduled preventive
maintenance occurrences?
Is there an extra charge if you need this work to be
performed outside of business hours?
E-services Web site
Will you have full access to a Web-based Customer
Service Support site? Does it provide important services
such as ordering replacement equipment, creating a
service request, checking on the status of a service
request, downloading software, electronic product
information, and technical bulletin boards?
Training
What types of training are offered? And, through
what mediums? How much do they cost?
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Totlcom is proud to represent phone systems and internet routers
from high quality manufacturers and suppliers. We offer phone systems from the world's finest suppliers. We service San Jose phone systems to Sacramento Internet routers. Our phone systems San Jose operations is headquartered in Watsonville, in Santa Cruz County, California. We are not just phones systems, not just San Jose phone systems, but we
provide TOTAL COMMUNICATION SOLUTIONS for the following brands and primary service areas. If your City is not listed, please call us at 800-211-3827. We may have personnel that already service your community.
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Type of Products |
Brands Supported |
California Counties |
California Cities |
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Phones Systems
Telephone Systems
Business Phone Systems
Office Phone Systems
Voice Mail Systems
Call Accounting Systems
Public Address Systems
Internet Routers
Cisco Routers
Computer Cabling
CAT5 Cabling
LAN Cabling
WAN Systems
CAT6 Cabling
Local Telephone Service
Long Distance Telephone Systems
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ShoreTel IP Phone
Systems
Toshiba Phone Systems
Covad
Active Voice
New AT&T
Cisco
Sprint Tadiran
Stratagy
Strata
DK424i
Strata CIX
Strata CTX
CTX670
CTX100
Toshiba Strata CTX28
Strata CS
Repartee
Strategy 24
Strata DK
DK 280
DK424
DK424i
DK96
DK56
DK24
DK14
DK8
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Santa Cruz |
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Monterey |
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Santa Clara |
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San Benito |
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Sacramento |
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San Joaquin |
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Stanislaus |
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Fresno |
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Napa |
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Sonoma |
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Contra Costa |
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Alameda |
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San Jose |
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Salinas |
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San Jose |
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Hollister |
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Sacramento |
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Stockton |
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Modesto |
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Fresno |
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Napa |
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Santa Rosa |
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Walnut Creek |
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Fremont |
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San Rafael |
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Milpitas |
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Sunnyvale |
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Union City |
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Castro Valley |
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San Ramon |
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Gilroy |
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Marin |
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Dublin |
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Concord |
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Visalia |
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Santa Clara |
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Monterey |
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Watsonville |
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Martinez |
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Looking for San Jose phone systems? San Jose businesses know best to call Totlcom for quality office phone systems San Jose. Thanks for visiting
TOTLCOM.COM and Phone Systems San Jose!
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