TOTLCOM
believes that software can compliment hardware in many ways.
OAISYS suite of robust products integrate with leading telephone
systems to provide a communications solution that enables your
company and employees to communicate more quickly, easily and
efficiently with each other and your customers.
CTI Applications
OAISYS is a premiere developer of
customer integration solutions for small to medium size
businesses and call centers. Their solutions help companies
acquire and retain customers. Their expertise encompasses
interactive voice response (IVR), call routing, call recording,
desktop call control, screen pops and automatic call
distribution (ACD).
Live Telephone
Recording
OAISYS Recording Solutions let you
reduce your liability, train your staff, improve your customer
service, develop leads and evaluate your campaigns with robust
applications you can easily configure to best fit your needs.
Call Routing
OAISYS Call Router is win-win.
Callers want to spend as little time as possible and you want
your agents to be as productive as possible. Call Router uses
caller information to automatically route calls to a particular
person, call group or automated application to improve service
and satisfaction while minimizing call times.
ACD Solutions
OAISYS ACD solutions actively
manages calls and agents in real-time as changes in call volume
or agent availability occur, ensuring the best available
customer service at all times.
OAISYS Net Phone
OAISYS Net Phone combines the
capabilities of your computer and telephone into one powerful
communication tool. Net Phone makes your agents' desktop
telephones more powerful and easier to use efficiently. With Net
Phone, screen pops pass customer information collected from the
Oaisys IVR or from your database to agents handling the call.
Agents can initiate calls directly from the customer database
software. Instant text messaging provides easy coaching and help
during a call.
OAISYS Call Center Solutions are
created with the needs of your business in mind. Whether you
need one application or an entire suite, our tightly integrated
and seamlessly engineered solutions will improve your
efficiency, agent performance and customer service and
satisfaction from the very first call.
For more information about Oaisys
or to get a free demo, Contact us.
